Is a trait that has been forgotten in our industry. Our new customers’ common concerns about our predecessors are - we have no idea when the landscaping company performed the service visit and we are not sure what they did while on site. This is not adequate, and we have provided our customers with a solution for these concerning questions. In 2011 Paramount started constructing the Customer Accountability Program (CAP). CAP is a complete interface program that all employees use for their daily activities- from quoting to employee clock in/out to service reports. When our teams are on site, the Global Position Systems (GPS) in our trucks, coordinates with our CAP program allowing the team to clock in and out of the property, check information about the site in real time, confirm services, identify the service team, and convey pertinent information about the site that the customer may be unaware of. This is then immediately sent to the client by email and with this relevant information, we provide the client complete accountability.
24/7, 365 days a year- how can we be more available than this? To us, customer service means being there for the customer when they need us and in today’s busy world we understand that when you may get in from a long day at work, get the kids to bed or finish that project you are working on and by the time you think about contacting us it may be close to midnight. We will be there to answer your calls or respond to your emails at all hours.
is a word very loosely used in today’s society and definitely in our industry. We hire career- oriented staff with experience and education place them in year-round positions, while our competitors may hire fresh out of high school or for a seasonal position. We understand that you don’t want a trainee working on your investment or someone that is only with a company for a few months. We have designed a company that can afford better wages and supply customers with team members that have respect for their careers and will maintain a great relationship with clientele. Short term thinking is a characteristic that has been accepted in our industry and we refuse to think short term. From the ground up, we stand behind our company and we are not afraid to show it. Our brand is well known in the GTA and our trucks and trailers seem to be the most recognized in our trade even though there are literally hundreds of landscapers in the Halton area alone. We were one of the first companies to go with comprehensive safety uniforms on all staff, which has started to set a precedent in the industry. We have a full customer service and sales team, which means we never stretch ourselves too thin to do the job effectively. Maintaining professionalism has been strategic in our growth and brings something refreshing to our new customers.