Cultivating beauty one property at a time

Have you ever called your landscape or property maintenance service provider and got no answer as soon as their business hours ended? Or before their business opens, no matter the time of year?

During the winter months we have our service specialists answering our Snowline 24/7, whether before, during or after a storm. During the summer season, phones and customer service emails are answered 24 hours a day as well. 

We pride ourselves on being reliable.

One of your clients calls from a property you manage and says, “The property maintenance company hasn’t been here this week” or perhaps they say, “No one has been here to plow or salt yet and conditions are getting dangerous.”

These are some of the worst phone calls because you feel that the property maintenance company has let you down yet again and isn’t providing the services they’ve spent their hard-earned money on! Our real time, cloud-based application and winter snow line will tell you everything you need to know when you need to know it. Our snowline is updated throughout the winter before, during and after a storm to give you the information you need to stay safe, serviced and up to date and in real time. Our managers also use our modern app every time they’re on site during year-round services. This app will tell you the 4 “W’s” – What, When, Where and Who, taking all the questions out of the equation and giving you peace of mind.

Have you ever felt that your current winter snow removal contractor is supplementing their low plowing cost with frequent and unnecessary salt applications? Constantly, new customers share with us that they were salted 40 to 50 times in previous year.

In our eyes, this is unacceptable. Our staff is Smart About Salt accredited, which allows them to make educated decisions when monitoring sites and judgements about when salt is needed. We are also conscious of the cost of salt and that it’s a variable that can quickly exceed your budget. We truly believe that we should be paid only for services that are needed to keep the property safe.

With this education and attention to the safety of our customers’ sites, we have still never required more than thirty salts in any season over the last 12+ years. Over these years, we have managed to save our customers a lot of money because we don’t overcharge on unnecessary salt applications.

Our attention to detail is indicative of the fact that we’ve never had a slip and fall judgment. Another very important reason that we don’t have to salt as often is because we use treated salt during every application. Treated salt has a greater impact on hard surfaces. Treated salt works at a much lower temperature and leaves a residue on the ground to help keep water from freezing or bonding to pavement. Because of its greater melting qualities and staying power, it allows us to use less which creates less impact on the environment. Don’t be fooled by the low plowing price and open salt application costs that some landscape companies offer.

Our winter motto is pay for what you get: great quality and exceptional service all while staying within budget.

How inconvenient and time consuming is it to have up to five different companies looking after all your landscaping needs and having to coordinate all of them?

Whether it is lawn and garden maintenance, irrigation management, fertilizing, fencing, or arborist needs – we can do it all! Paramount has multiple divisions to keep all the work professional and under one roof. If it is outside your residence/business, we do it – just call and ask to speak with a quote specialist to receive a quote.

Have you ever had your condo board complain about the professionalism of the staff or even the shape of the vehicles and machines?

Our staff is in-house trained, fully uniformed, career-oriented mature professionals, ensuring your board is delighted with the team dedicated to maintaining their property. Our trucks and equipment are new, well maintained, and impossible to miss… the board will always know we are there!

Are you ever worried that your present supplier might not have proper insurance or WSIB coverage?

Paramount believes in full coverage. We carry $10 million liability insurance and have been covered by WSIB continuously since inception.

Did the company show up during the storm? Was it in a timely fashion? How would you know unless you were on site?

We believe we have the solution to mainstream problems for winter management services. Our cloud-based application coupled with our third-party GPS system, tells the customer when we were on site, what services were performed and keeps a record of individualized property requirements in case they are required later. This union of systems allows us to be fully accountable and guarantee our service quality. We monitor an array of weather channels and updates so that our snowline is updated regularly articulating our game plan during the upcoming storm. As a result, we can continue giving you a weather report of what to expect, and any pertinent information concerning our timing and service levels. Our winter routes are a maximum of eight hours; therefore, we return to a property up to three times in a 24-hour period for servicing. Our trucks and staff are very visible for safety while on sites.

Your quote comes in for property “A” and it is twice as much as property “B” even though the same contractor quoted it. You’re confused because the properties are the same size. How does this happen?

At Paramount, we believe that a square foot of grass is a square foot of grass. It should not matter who owns it, what cars they drive or how much money they have. Our cloud-based application is built to price everyone the same, based on time and square footage. Another way we offer equality and complete transparency to our customers.

What other services do you provide? Why are you a one stop shop?

At Paramount we believe in simplifying your workday by having every service you could need under one roof. We have spent the last 6 years looking for staff with landscape skills but also with their own unique skill set which helps create a more rounded team. Once hired, we have honed our team members’ skills to perfection with training courses to match the service expectations of our clientele. Below is a list of services that we offer:

• Property maintenance services
• Fertilizing and lawn care
• Snow removal and ice management services
• Fencing, decking and wood structures
• Landscape design and construction
• Irrigation installs and repair
• Arborist services
• Garden maintenance and design
• Tree, shrub, and bush pruning
• Outdoor kitchens and fireplace installation
• Power washing and graffiti removal
• Over-seeding/ topdressing/ hydro seeding/ sod installation
• Mulch installation
• Pond/ Water feature installation and repair
• Dog run installation
• Basketball court installation
• Driveway and parking lot paving
• Parking lot painting
• Pool installation
• Interlock repair and re-sanding
• Retaining wall installation
• Drainage repairs
• Spring and fall clean ups

Is your team trained and qualified? How does this set you apart from the competition?

Our Team consists of six managers and seven supervisors and between our management staff we have over 130 years’ experience in the landscaping field, with a unique skill set. Our team can guarantee that you will always have a qualified staff member on site. Our qualifications consist of:

• Business degrees
• Horticultural degrees
• ISA Certified Arborist (International Society of Arboriculture)
• Government Certified Horticulture Technicians
• Certified Landscape Technician
• ICPI certified (Interlocking Concrete Pavement Institute)
• Smart About Salt accreditations
• Level 3 Ambulance Technician/
  Level C First Aid Trainer