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• Paramount’s Customer Accountability Program (CAP) •
Stay informed with real-time updates and comprehensive service details.
In landscaping, transparency and accountability make all the difference, especially for property managers overseeing multiple sites or homeowners who value clear communication. That’s why Paramount Landscaping offers the Customer Accountability Program (CAP), an innovative system that provides real-time updates and complete transparency for every service we perform. With CAP, you receive timely updates straight to your inbox, so you’re always in the loop when our team is on-site, the services performed, and the time spent. CAP ensures that you enjoy worry-free landscaping with complete transparency.
Real-Time Updates
Stay informed with on-site updates sent directly to your email.
Detailed
Service Logs
Review accurate, time-stamped logs of all services performed, accessible anytime.
Customized Alerts
Receive alerts for completed services, reschedules, or delays to fit your needs.
What Our customers are saying
Heron Instruments Inc. Testimonial: Reliable Winter Services by Paramount Landscaping
“We switched to Paramount Landscaping last year for our winter season. We were very pleased with the email updates especially during the large storms. It is hard to get someone on the phone at times but considering how large the company is and how many accounts they have they did get back to us in a timely manner. With the dangerous weather throughout the winter months we felt safe arriving at work in the mornings knowing our driveway and walkways were cleared and salted. Thank you, Paramount, for your professional care and attention.”Jim’s Experience: Exceptional Deck and Patio Installation
“In September last year, I hired Paramount to build a deck, fire pit seating area and a small patio. I was looking for something quaint and inviting but was having a hard time explaining what my wife and I were looking for. Jeff sketched a design at our kitchen table that worked perfectly with us. The team showed up 2 weeks later and installed the project in just under a week, we were ecstatic how he walked through the project each day with us explaining what would be next and so on. It was so exciting we could not wait to get home from work each day to see the progress. Our neighbour’s could not believe how courteous and clean Jeff’s team was concerning the project, every day the site was spotless. This was very important to us since we are fairly new on the street and wanted to make a good impression. The project finished on a Friday afternoon and my wife and I came home to a note and a bottle of wine on our new patio that said ” I hope you have as much fun in your new backyard as I did building it, enjoy the Wine. See you Monday to finalize the project. Outstanding vision, customer service extraordinaire, quality perfection. Thanks Jeff and Paramount for the great experience. Hire them you can’t go wrong.”
Carla I Recommends Paramount Landscaping for Exceptional Service
“I don’t usually write reviews but feel this one is long overdue. I hired Paramount Last year initially for yard maintenance and ended up hiring them for a huge landscape/ softscape job, which is still ongoing! Although I initially interacted with Naomi when I first called to inquire about services, she has always been pleasant and returns calls in a prompt manner. I have met the owner Doug a few times and he is also pleasant-the employee I have 99.9 percent interactions with is Jeff Webb. Jeff is not only friendly, extremely knowledgeable, and meticulous, he has always gone above and beyond to make sure we were completely satisfied. He has dropped by our home, returned my phone calls no matter what time of day or night-even weekends to ensure our satisfaction. If I ever had a concern, he listened and made it right, no questions, he just gets it done. My experience has been a great one with Paramount and Jeff Webb and I wouldn’t hesitate to recommend them to my friends or anyone needing a reference.”
What Our Clients Are Saying: C. Zao’s Experience
“We started using Paramount Landscaping Inc. last year at the start of the summer season. They have exceeded our expectations in all aspects compared to our previous service companies. The summer service were exceptional and Winter services have been precise and professional. They have customer service features that we have never seen from a service company that keeps us completely informed of their services, timing and service level. Thanks to the staff for all the hard work and keep it up.”
Amy Greig Recommends Paramount Landscaping
“I have known the Paramount Landscaping family for years and the entire team takes great pride in everything they do from the ground up! I am very proud to have had the pleasure of working with every team member and I strongly recommend their services!”
Joan’s Experience: Backyard Transformation with Paramount Landscaping
“We hired Paramount Landscaping in late May to complete an overhaul of our backyard. When we booked with Joe he gave us a date of June 24th 2013, which was roughly a month. We had a bunch of rain while we waited for the date to arrive which I figured was going to set back the project. They arrived within 2 days of the projected date and started the project. The backyard was expected to take about 14 days and even with two rain days during the two weeks they managed to finish in 12 days. The process was flawless in our eyes and we are very happy with the outcome of the backyard, so much so that we have booked them for our front yard in September and our best friends have booked them in this month for a large retaining wall. Everything we were offered was given with honesty and professionalism which is what we were looking for in a company for this project. Thank you guys for all the hard work in the hot stubborn weather, you did a magnificent job.”
Michael Divjak’s Review: Transforming Front Lawn with Paramount Landscaping
“Our front lawn was awful. After years of careful grooming and management, the bugs (and neighbours mess floating over!) required a full replacement. We received a couple of estimates. Decided to go with Paramount. Took a few weeks for call backs but understandable given the busy time of year. What we got was a good price, a very professional finish and from Dave who came out to measure and organize to the two fellows who did the work (and very respectful and hardworking), our front lawn with a bit of basic landscaping (armour stone and plants), looks fantastic and no doubt my $$ outlay is coming back to me in home value. Curb appeal !!!!!! Thanks Paramount. It’s only a few weeks and we trust all will be good in the spring.”
“John and his team installed our new interlock 4 car driveway in the fall last year and did a magnificent job. He had asked me to post a review based on happy I was about the quality of the work. I admit I got busy and forgot and this year when I called the company to have so more work done John jokingly reminded me to not forget about the review, so here it is. Paramount is an excellent company with awesome quality, great staff and family oriented company. See you soon.”
Jay Parson’s Experience: Outstanding Landscape Transformation
“Joe and his crew did a magnificent job on our project. His team was very courteous and professional. The project turned out better than we had imagined and were very happy with the changes Joe made in our landscape design we had created with another company. It was nice to see a crew take such good care of our property while on site, it was cleaned up each night and we never had any obstructions on the property in the 14 days. We look forward to working with them next year on the front yard.”
“The Paramount landscaping team did a fantastic job installing my new paver patio, seat walls with columns and some additional landscaping. My yard looked incredible after they were finished. Great reliable company and happy I choose them!”
How CAP works for You
With Paramount’s CAP, clients receive immediate notifications each time our labor crews arrive on-site. CAP’s detailed GPS tracking records every moment our team spends at your property, keeping you informed of our arrival time, services performed, and the duration of each visit. You’ll always know when and where work is completed—no more guessing or uncertainty about the status of your property.
Key Benefits for
Property Managers
For commercial property managers, CAP is your go-to tool for managing multiple properties with ease. Access all your site updates in one place and get documentation that demonstrates our commitment to service, quality, and safety. The CAP program helps you meet client and tenant expectations while minimizing liability risks, supported by Paramount’s consistent record of zero slip-and-fall judgments.
Transparent Service for Residential Clients
Homeowners also benefit from the transparency and peace of mind CAP provides. Knowing exactly when your property is serviced and which tasks have been completed allows you to enjoy your outdoor spaces without a second thought.
Understanding the Customer Accountability Program (CAP)
Commonly Asked Questions
How do I receive CAP notifications?
CAP notifications are sent directly to your email as soon as our team completes a visit to your property.
Can I view past service logs?
Yes, all service logs are saved in each email notification for your records.
Do I need to log in somewhere to access CAP?
No, CAP is entirely email-based for your convenience—no login required!