Operations Manager – Waterdown, ON

Job description

Are you passionate about leadership, problem-solving, and creating seamless operational workflows? Join the award-winning team at Paramount Landscaping Inc., a company recognized for excellence in landscaping, snow removal, and outdoor property management. We are seeking a dedicated and experienced Operations Manager to oversee and optimize our maintenance and construction divisions. If you’re ready for a long-term career opportunity with a company that values innovation and growth, we’d love to hear from you!

As Operations Manager, you will play a key role in ensuring Paramount’s daily operations run smoothly, with a focus on efficiency, quality control, and team development. You’ll lead a team of skilled professionals, provide strategic direction, and help shape the future of landscaping in Southern Ontario.

Specific Responsibilities:

• Daily Operations Oversight
  • Manage maintenance and construction divisions, ensuring crews are scheduled effectively, jobs are executed on time and within budget, and all materials and equipment are ready to go.
  • Supervise daily operations, including truck and trailer preparation, fleet maintenance, and ensuring departure/return schedules are on time.

  Team Leadership & HR

  • Recruit, onboard, and mentor staff to promote a high-performance team culture.
  • Collaborate with HR to handle promotions, disciplinary actions, and performance improvement plans.
  • Lead training programs to ensure staff adherence to company policies, safety protocols, and industry standards.

  Client & Quality Management

  • Conduct site visits, address client inquiries and complaints, and ensure exceptional quality control across all projects.
  • Develop and implement quality control protocols to maintain consistency and excellence across all maintenance and construction projects.
  • Act as the primary point of contact for clients, fostering strong relationships and ensuring clear communication throughout the project lifecycle.

  Operational Efficiency

  • Ensure seamless workflow execution by identifying operational bottlenecks, streamlining processes, and fostering collaboration between teams to enhance project delivery and client satisfaction.
  • Stay ahead of technological innovations such as GPS tracking, scheduling systems, and data-driven solutions.

  Strategic Collaboration

  • Collaborate with the Chief Strategy Officer (CSO) to lead the strategic planning process for operational improvements, identifying growth opportunities and implementing innovative solutions that align with the company’s long-term objectives.
  • Work closely with the President to manage staffing, fleet and equipment transitions, and seasonal operations planning.
  • Facilitate and chair weekly management meetings to set priorities, evaluate progress on key objectives, and address operational challenges proactively.
  • Provide actionable insights and data-driven recommendations to senior leadership, supporting decision-making and long-term strategic initiatives.

Job Requirements:

• Minimum 5 years of experience in operations management within the landscaping or construction industry.
• Proven track record in team leadership, including recruiting, training, and mentoring staff.
• Strong organizational skills and the ability to manage multiple projects under tight deadlines.
• Tech-savvy with experience using GPS systems, scheduling software, and other operational tools.
• Excellent communication and client relationship management skills.
• Flexible availability, including early mornings and occasional weekends during peak seasons (e.g., snowstorms).
• Familiarity with snow plowing operations and winter services is a strong asset.

Schedule:

• 10 hour shift
• 12 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Waterdown, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Snow plowing: 5 years (required)
• HR sourcing: 2 years (required)
• Staff Training: 3 years (preferred)
• Operations Management: 5 years (required)
• Construction Management: 5 years (required)
• Landscape maintenance: 5 years (required)